Orkney LORA Ltd. Shipping Policy and General Terms

• Returns Policy
  
  You may return most new, unopened items within 14 days of delivery for a full refund. We'll only pay the return shipping costs if the return is due to a faulty item or as a result of our error (you received an incorrect or defective item, etc.).
  
  You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  
  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  
  

• Shipping Policy:

•  We offer shipping to UK and International addresses. Most orders will be shipped from one of our fulfilment partners as detailed on the "about us" page. Using Royal Mail, Parcel Force or FedEx. Once your order is dispatched, we will send your tracking number (If applicable) to the email address provided. Most orders will arrive within 7 working days for UK Addresses, but if a stock issue is discovered with our partner, we will contact you asap to offer alternative solutions and/or keep you informed of the progress every step of the way. If your order is dispatched from our home base, please also allow extra time as all our mail must first leave the island by plane or ferry and is weather dependant. 

• For all orders, please allow up to 14 working days for delivery. Any issues or concerns, please use the contact us form. 

• All UK orders benefit from FREE SHIPPING, any items excluded from this will have the shipping charge detailed on the product page.  

• For International Orders, a flat rate of £35.00 for shipping is charged at checkout, but this cost is an estimate, and if the cost of sending your order is more, then we may contact you to request payment for the difference. 

• (Please note, we accept no responsibility for any customs charges or similar imposed by the destination country's relevant authorities, and these charges are the responsibility of the customer. Once a shipment is shown as being handed over the the postal system in the destination country, tracking of deliveries are then the responsibility of the customer.)

•  Data Packages:

• Data subscription packages are a digital product and charged immediately, or after any free promotional period has ended. The subscription will begin when the required data to onboard your device is received from the manufacturer (or you if not purchased from Orkney LORA) to onboard your LoRaWAN device, and our process for activating your data dashboards have been completed. Please allow approximately 7 working days. Our team will be in contact via email with all the details.

• You will make your first subscription payment vis link to the package your require from our website, inside the application (dashboard) or from link in an email we send you. After which, automatic monthly payments will be taken from your credit or debit card until cancelled. Your may cancel at any time by emailing hello@orkneylora.co.uk or by using the contact us page on this website. 

• Orkney LORA reserves the right to increase prices at any time. You will be given at least 1 months notice before any price increase is implemented. 

Privacy Policy of Orkney LORA Ltd.

Orkney LORA Ltd. operates the orkneylora.co.uk website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Orkney LORA website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Privacy Policy Generator.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at eastingroadorkney.co.uk, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "What Are Cookies".

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• • To facilitate our Service;

• • To provide the Service on our behalf;

• • To perform Service-related services; or

• • To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.